Making a Difference: Two Stories

Catie Heil

Catie Heil

Brittnee Bennett and Danny Holt

Danny Holt and Brittnee Bennett

Life seems to move at a hectic pace these days, and we too often overlook events and stories that add richness and depth to our lives.  To that end, I wanted to take a few moments to highlight two very special members of the Any Lab Test Now team.  One who helped save a man’s life, and another who helped a customer during the last few months of her life.  These extraordinary women reached out and made a big difference in the lives of those they touched.

It was an ordinary day last October when a customer came into the St. George Any Lab Test Now location.  The customer, Danny Holt, said that he had a few challenges with a low grade fever at night, which led him to Any Lab Test Now.  At the time he arrived, he was actually feeling better and had recently completed a marathon.  As a triathlete he was the picture of health, but he did admit to having “needle anxiety”.    Lucky for Danny, Brittnee Bennett, the Medical Assistant, was there to help him work through his questions.  Due to her sense of empathy and kindness, he agreed to the test and he left feeling good about it.  Within a few hours, Danny received an urgent call telling him to get to a hospital immediately due a low white blood cell count.    Since he was feeling good at the time, he couldn’t comprehend how he could have a serious health issue.  He did go to his physician and within 48 hours he learned at he had a very aggressive form of leukemia.  After two months of treatment, he is in full remission and he is a firm believer that Brittnee’s kindness and empathy saved his life.    Due to gently listening and kindly guiding a customer through an uncomfortable situation, Brittnee led him to a decision that gave him excellent prospects for living a long and full life.

Catie Heil, noticed that the customer coming in for lab work looked frail, so she asked the customer if it would be okay if they prayed together for a few moments.  This had a calming effect for this very sick woman, and led to the customer opening up to Catie about the challenges she was having with her illness and how it was affecting her family.   There were times in which the customer was too sick to make it to the lab, so Catie would go to her house for the draw.  Through these moments Catie could tell that the customer was very ill.  One day the customer said that she’d love to have a party, but she was new to the area so she didn’t know many folks.  Catie quickly jumped into action and organized a party to celebrate life and to support her customer.  Within thirty hours the customer passed away.  Although it was a very sad occasion, the family said that the party gave their loved one a sense of joy and peace as she reached the final phase of her life.

So if you think that an ordinary day can’t open up an opportunity to change the lives of those around us, just think of Brittnee and Catie.    They are an example to all of us, and the world is a better place because of them.

About Bradstock and Bradstock

Roald and Clarissa Bradstock are happily married and raising four daughters. Roald is a well renowned artist, Olympian, who holds the Javelin Masters Record. Clarissa is a successful executive with Any Lab Test Now. Together they will share their thoughts on wellness, aging, careers and balancing work and family.
This entry was posted in Customer Service, Health and Wellness and tagged , , , , , . Bookmark the permalink.

1 Response to Making a Difference: Two Stories

  1. Sherri W. says:

    What inspiring stories of wonderful people, and a reminder that we can all make a difference in our every day lives if we are just open to it. Thanks for sharing….

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